Cognizant
Cognizant

Nice CXone Developer

Cognizant
Chennai, TN, IN
Full-timeRemote4 - 12 yrs
7ds ago0 view0 clicked apply
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CXCRM Recruitment

Dear Candidate
Greetings from Cognizant!!

Cognizant is Hiring - Nice Cxone developer

Please find the job description below

Experience: 4 to 12 years

Location: All CTS Location (3 days office, Hybrid mode)

Notice Period: Immediate to 90 days

Job Description:- (NICE Cxone)

  • Studio Development Experience in Nice CxOne(Voice, IVR and Multi-channel)
  • Configuration of Agents, Skill, Campaign, HOOP, Workflow data item creation and handling
  • Experience in designing reports and understanding them.
  • Experience in developing and debugging routing solutions using Nice CxOne and Nice CxOne Studio.
  • Working knowledge of Nice Framework, reporting, routing, and multi-channel components
  • Knowledge on Nice CxOne Analytics and Interactions.
  • Ability to architect routing design and development for the customer
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills
  • Sales force integration will be added advantage
  • Auto Attendant creation and Setup
  • Good understanding of Digital channel,
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