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Key Account Manager - Mumbai

Blitz
Mumbai, Maharashtra, India
Full-time2 - 4 yrs
3ds ago0 view0 clicked apply
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About Blitz
BlitzNow enables Same-Day Delivery for eCommerce brands and enterprises, helping them deliver the best on-
time experiences to their customers. We simplify scalability and unlock growth for new-age eCommerce brands
by making Same-Day delivery more convenient, reliable, and affordable.
Brands like Decathlon, Adidas, Healthkart, Giva, and GOAT have seen 30–40% increases in website conversions
and 2x improvement in customer retention by partnering with BlitzNow. We are a fast-growing, execution-first
team obsessed with delivery excellence.

About the Role
As a Key Account Manager at BlitzNow, you will be the primary growth partner for our enterprise clients. You will
own the relationship, the revenue, and the delivery experience for a portfolio of eCommerce brands – ensuring
they scale and succeed with BlitzNow month on month.
This is a high-ownership, client-facing role at the intersection of data, relationships, and operations. If you love
building deep client partnerships, are energised by revenue targets, and thrive in a fast-paced startup
environment – this role is for you.

Key Responsibilities:-

1. Account Management & Retention
• Own end-to-end management of enterprise accounts after Sales handover
• Build and maintain strong relationships with key stakeholders at each client
• Monitor delivery SLAs and On-Time Delivery performance, aligning internal stakeholders to keep clients
on track
• Be the single point of contact for escalations and resolution across your portfolio

2. Revenue Growth
• Drive consistent Month-on-Month revenue expansion across your account portfolio
• Identify and execute upselling and cross-selling opportunities within existing accounts
• Pitch expansion of services to new cities, categories, or fulfilment models
• Proactively manage churn risk and take ownership of account retention

3. Client Engagement
• Conduct regular face-to-face meetings with client stakeholders across supply chain, eCommerce, and
leadership
• Run structured business reviews presenting delivery performance and growth opportunities
• Share inputs on network expansion aligned to client strategy and growth plans

4. Data & Reporting
• Analyse delivery performance across key lanes and share actionable insights with clients
• Maintain accurate CRM records and contribute to MIS and performance reporting
• Use data to drive strategic decisions and tell a compelling story to client stakeholders

What We are Looking For

Must Have
• Bachelor degree with 2–4 years of experience in Key Account Management, Client Success, or B2B
Sales
• Prior experience in logistics, eCommerce, SaaS, or supply-chain-adjacent roles strongly preferred
• Advanced MS Excel proficiency; experience with CRM tools (Salesforce, Zoho, HubSpot, or similar)
• Proven track record of owning revenue targets and growing accounts

You'll Thrive Here If You Are...
• Data-driven – comfortable with delivery analytics, performance metrics, and data storytelling
• A relationship builder – proven ability to manage enterprise stakeholders including C-suite
• Revenue-oriented – track record of expanding wallet share within existing accounts
• An owner – you take full accountability, escalate smartly, and operate with minimal supervision
• An effective communicator – clear and confident in both client-facing and internal settings
• Adaptable – energised by fast-paced, ambiguous environments

Good to Have
• Understanding of same-day, express, or quick-commerce delivery operations
• Experience managing delivery SLAs with D2C or eCommerce brands
• Prior experience in an incentive-linked, target-driven account management role
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