BPM Administrator

Job Description – BPM Administrator

Position: BPM Administrator

Experience: 7+ Years

Vacancies: 1

Location: Noida

Employment Type: Full-time

Role Summary

We are looking for an experienced IBM BPM/BAW Administrator responsible for the administration, operations, maintenance, and support of IBM Business Process Management (BPM) / Business Automation Workflow (BAW) platforms. The candidate will be responsible for ensuring high availability, performance, security, and reliability of the BPM/BAW environment in a 24×7 production support setup.

Key Responsibilities

• Provide 24×7 Operations & Maintenance (O&M) support for IBM BPM/BAW environments.
• Perform day-to-day administration, configuration, monitoring, and maintenance of BPM/BAW platforms.
• Carry out patching, upgrades, fixes, and version upgrades in accordance with approved change-management procedures.
• Monitor system health, capacity, availability, and performance, and perform performance tuning and optimization as required.
• Troubleshoot and resolve L1/L2/L3 incidents and technical issues related to IBM BPM/BAW infrastructure and application environments.
• Analyze recurring issues and implement appropriate root-cause analysis (RCA) and corrective actions.
• Coordinate with the IBM/OEM support team for complex technical issues and raise/manage PMRs (Problem Management Records).
• Support Data Center (DC) and Disaster Recovery (DR) operations and ensure readiness of the DR environment.
• Participate in and execute DR drills, testing, and planned switchovers/failovers.
• Ensure compliance with defined SLAs, operational procedures, security requirements, and change-management processes.
• Maintain technical documentation, operational procedures, configuration records, incident reports, and other required documentation.
• Prepare and maintain periodic operational and performance reports for stakeholders.
• Coordinate with application, infrastructure, database, network, security, and OEM teams for issue resolution and planned activities.
• Perform knowledge transfer (KT) to other team members and maintain updated operational knowledge.
• Ensure adherence to organizational policies, IT service-management processes, and best practices.

Required Qualifications

BE/B.Tech/MCA or equivalent qualification in:

• Computer Science / IT
• Electronics & Communication
• Electronics
• Other relevant engineering/technology discipline
• Degree must be from a Government-recognized university/institute.
• 7+ years of relevant experience in IBM BPM/BAW administration and production support.
• Strong hands-on experience in IBM BPM / IBM BAW platform administration.
• Experience working in a 24×7 O&M / production support environment.

Key Skills

Mandatory:

• IBM BPM / IBM BAW Administration
• Production Support & O&M
• Installation, configuration and administration
• Patching and upgrades
• Performance monitoring and tuning
• Incident and problem management
• PMR management with IBM/OEM
• DC/DR operations
• DR drills and switchover/failover
• SLA management
• Technical documentation and reporting

Good to Have:

• ITIL/service-management process knowledge
• Experience with enterprise-scale BPM/BAW environments
• Experience coordinating with multiple infrastructure and application teams
• Strong troubleshooting, analytical, and communication skills

Interested person can drop their resume at raspl.hr@raspl.com