Client Relationship Manager

Company Description SIDDH CHEMIPLAST P LTD is a leading manufacturer and supplier of plastic compounds, color masterbatches, and PIB masterbatches, serving customers in India and worldwide. The company focuses on continuous improvement and innovation, with manufacturing lines designed to explore new possibilities in materials and solutions. In addition to high-quality products, SIDDH CHEMIPLAST provides expert technical support and customer service. Its advanced laboratory is equipped for research, development, and independent testing to meet specialized customer requirements. The company values long-term relationships with customers and suppliers, building trust through consistent performance and reliability.
Role Description The Client Relationship Manager is a full-time, on-site role based in Gurugram. This role is responsible for managing and nurturing relationships with existing and new customers, ensuring their needs are understood and addressed promptly. Day-to-day tasks include regular customer communication, handling inquiries and orders, coordinating with internal teams (sales, production, logistics, and technical support), and tracking delivery and service quality. The Client Relationship Manager will monitor customer satisfaction, resolve issues, identify opportunities for upselling or cross-selling, and provide feedback to internal stakeholders to improve products and services. The role also involves maintaining accurate records in CRM systems, preparing reports, and supporting business development activities and customer visits or meetings.
Qualifications

• Strong client relationship management and account management skills, with the ability to build trust and long-term partnerships.
• Excellent communication, negotiation, and interpersonal skills to interact effectively with customers and internal teams.
• Organizational, time-management, and follow-up skills to handle multiple accounts, priorities, and deadlines.
• Basic understanding of manufacturing or industrial products; exposure to plastics, chemicals, or related sectors is an advantage.
• Proficiency in CRM tools, MS Office (Excel, Word, PowerPoint), and maintaining accurate customer records.
• Problem-solving and analytical abilities to address customer issues, interpret data, and suggest practical solutions.
• Bachelor’s degree in business, commerce, engineering, or a related field; relevant experience in client servicing or sales support is preferred.
• Ability to work on-site in Gurugram, collaborate with cross-functional teams, and occasionally travel to customer locations as needed.