Showroom Floor Manager

Job Overview

While our consultants are the face of the brand, you ensure the entire ecosystem functions flawlessly to deliver an elite, tailored customer shopping experience.

Key Responsibilities

• Team Leadership & Sales Drive: Lead, mentor, and motivate the showroom sales team to meet or exceed premium sales targets through consultative selling and upselling.
• Elevated Client Experience: Oversee client interactions on the floor to guarantee excellent customer service. Step in as a strategic partner for high-stakes consultations.
• Showroom & Visual Excellence: Take ultimate accountability for maintaining an immaculate showroom layout. Ensure all displays strictly align with our premium visual merchandising standards.
• Knowledge Cultivation: Conduct continuous training to ensure the team masters product heritage, materials, and design stories.
• Daily Operations & VIP Relations: Manage day-to-day floor operations, scheduling, and inventory curation. Cultivate and maintain long-term relationships with premier architects, designers, and High-Net-Worth Individuals (HNWIs).

Additional Responsibilities

·       Provide design consultation to customers, architects, interior designers, stylists and project managers.

·       Understand client requirements, space planning and recommend suitable lighting solutions.

·       Bridge customer needs with bespoke/custom lighting design capabilities.

·       Coordinate meetings with design and project teams for custom projects.

·       Use architectural understanding (space, ceiling heights, wall applications, ergonomics) during consultations.

·       Build relationships with architects, hospitality, corporate and institutional clients.

·       Support flagship store revenue growth through consultative selling.

·       Manage VM, stock audits, Excel reporting, sales targets and floor operations.

Qualifications and Skills

• Experience: 4+ years of experience in luxury retail, high-end hospitality, interiors or fine arts, with at least 1–2 years in a supervisory or leadership capacity. Extensive experience directly serving and managing relationships with High-Net-Worth Individuals (HNWIs) is highly preferred.
• Education: A Bachelor’s degree or Diploma in Interior Design, Architecture, Fine Arts, or a related field is considered a strong asset.
• Communication: Articulate verbal and written communication skills a polished presence.