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Senior Project Manager

Xoxoday
Bengaluru, KA, IN
Full-timeOn-site3+ yrs
6ds ago0 view0 clicked apply
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Location | Team | Reports to
Location: Bangalore (In-office)
Team: Implementation
Reports to: Implementation Leadership


About This Role

We’re looking for a Senior Project Manager to lead enterprise-scale project delivery for Xoxoday’s loyalty platform. This role exists to bring structure, governance, and predictable execution to complex customer programs involving multiple stakeholders and workstreams.
You’ll operate as a senior individual contributor with a strong Project Manager mindset—owning planning, coordination, and delivery oversight rather than hands-on configuration. You’ll work closely with enterprise customers and internal teams to ensure loyalty programs are delivered reliably across both cloud and on-premise environments.


What You’ll Do

Enterprise Project Ownership
  • Own end-to-end project management for enterprise loyalty programs from initiation through closure.
  • Define project scope, plans, milestones, and dependencies across multiple teams.
  • Ensure delivery commitments are met through disciplined execution and governance.
Stakeholder & Customer Management
  • Act as the primary project owner for enterprise customers during delivery.
  • Drive structured communication with customer stakeholders, including regular status updates and alignment discussions.
  • Manage risks, issues, and escalations to resolution while maintaining customer confidence.
Project Management & Delivery Governance
  • Establish and maintain project governance, reporting, and documentation standards.
  • Track project health across timelines, scope, risks, and dependencies.
  • Ensure adherence to agreed delivery processes and quality expectations.
Cross-Functional Coordination
  • Partner closely with Loyalife and Custom Storefront teams to align execution plans.
  • Coordinate with internal product, engineering, and delivery teams across workstreams.
  • Enable smooth handoffs and accountability across phases of delivery.
Continuous Improvement
  • Capture delivery learnings and contribute to improving project management practices.
  • Support standardization of templates, workflows, and reporting mechanisms for enterprise delivery.


What We’re Looking For

  • 3+ years of experience in project management roles, operating in a Project Manager or enterprise delivery context.
  • Strong experience delivering loyalty platforms for enterprise customers.
  • Proven track record managing large, multi-stakeholder enterprise programs.
  • Experience managing software delivery projects across cloud and on-premise deployments.
  • Ability to manage multiple projects and priorities in parallel.
  • Strong communication skills with experience working with global clients.

Nice to Have

  • Experience working with global enterprise customers across regions.
  • Exposure to structured project management frameworks or governance models.


What Makes You a Strong Fit

  • You bring a project management-first mindset with a focus on planning, governance, and execution discipline.
  • You’ve successfully delivered enterprise loyalty programs and understand their complexity.
  • You communicate clearly, manage expectations effectively, and handle escalations calmly.
  • You’re comfortable owning outcomes and driving alignment without direct authority.


Why This Role Matters

Enterprise loyalty programs are complex, high-visibility initiatives. This role ensures these programs are delivered with structure, predictability, and clarity—directly impacting customer trust, long-term relationships, and platform success.


Why Join Us

  • Lead high-impact enterprise loyalty programs.
  • Work closely with experienced teams across delivery and product.
  • Take ownership of complex, visible customer initiatives.
  • Grow as a senior project management professional in a focused IC role.
  • Be part of a team that values clarity, accountability, and execution.
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