Business Orchestration & Automation SME

• Exp: 7+years
• Location: Bangalore
• Send resumes to: mounika-d@hcl-software.com with below details:
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THE ROLE & RESPONSIBILITIES

We are seeking a driven and technically grounded Business Orchestration & Automation SME to join our team. In this mid-level role, you will serve as the critical bridge between business stakeholders and technology teams — translating operational challenges into scalable automation solutions. You will design, implement, and optimize end-to-end process workflows using modern BPM, RPA, and integration platforms to drive measurable efficiency and business value.

REQUIREMENTS & QUALIFICATIONS

Must-Have

- 6+ years of experience in AI orchestration, enterprise automation, or workflow design.

- Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field

- Process Analysis & Design

- Conduct process discovery workshops with business stakeholders to identify automation and orchestration opportunities

- Model current-state and future-state workflows using BPMN 2.0 and DMN notation

- Perform process mining and value stream analysis to quantify improvement potential (time, cost, error rate)

- Author detailed process design documents, business requirements, and functional specifications

- Automation & Orchestration Development

- Design, build, test, and deploy automated workflows using at least one RPA tool.

- Hands-on Experience with a BPM/orchestration platform

- BPMN 2.0 process modeling — able to model and review complex workflows independently

- Integrate disparate enterprise systems via APIs, middleware, or iPaaS platforms

- Implement event-driven and human-in-the-loop workflow patterns to handle exceptions and escalations

- Ensure automation solutions adhere to security, compliance, and data governance standards

- Delivery & Continuous Improvement

- Own the full automation lifecycle: discovery → design → build → test → deploy → monitor

- Define and track KPIs for deployed automations (SLA adherence, FTE savings, error reduction, throughput)

- Lead post-implementation reviews and continuously optimize live processes based on performance data

- Maintain automation documentation, runbooks, and support handover materials

- Stakeholder & Team Engagement

- Act as SME and trusted advisor to business units on automation strategy and feasibility

- Collaborate closely with IT Architecture, Data, and Security teams to ensure platform alignment

- Mentor junior analysts and developers in automation best practices and tooling

- Present recommendations and ROI analyses to senior stakeholders and management

Nice-to-Have

- Background in a specific business domain: finance, healthcare, supply chain, HR, or legal.

- Experience with hyperautomation or intelligent automation (IDP, AI-augmented flows).

- Scripting ability: Python or JavaScript for automation enhancements