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Manager- Business Operations (MSME)

Ujjivan Small Finance Bank
Bengaluru, KA, IN
4 - 7 yrs
2ds ago0 view0 clicked apply
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ROLE PURPOSE & OBJECTIVE:

  • To drive MSME business growth through external channels such as DSAs, connectors, brokers, and strategic partnerships, ensuring quality sourcing, portfolio growth, and profitability.
  • Achieve monthly/quarterly disbursement targets
  • Drive sourcing of MSME loans through channels (LAP, WC, Term Loans, Unsecured)
  • Ensure optimal product mix (secured/unsecured, LAP/WC) as per strategy
  • Build a strong distribution network across assigned geography
  • Maintain productivity and performance of DSAs/Channel Partners
  • Drive high-quality disbursements with focus on yield, fees, and cross-sell
  • Manage cost of acquisition (COA) and improve productivity per partner
  • Ensure seamless onboarding and engagement of channel partners
  • Maintain active relationships with DSAs, channel partners, and branch teams
  • Ensure faster approvals through effective coordination with Credit/Risk teams
  • Enhance customer experience through reduced turnaround time (TAT)
  • Identify and address customer needs through appropriate product offerings


Educational Qualifications:

  • MBA/ PGDM or equivalent / CA.


Experience:

  • 4-7 years of Product Management/Secured Product Sales / Portfolio Monitoring / Credit Risk experience in Large Banks and SFBs.
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