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Senior Strategic Customer Success Manager - Enterprise Software Integration Platform

CareerXperts Consulting
Bengaluru, KA, IN
Full-time5 - 10 yrs
1d ago0 view0 clicked apply
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We are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage.

Key Responsibilities:

  • Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts
  • Drive customer onboarding, adoption, and value realization through structured engagement plans
  • Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals
  • Build and maintain strong relationships with key stakeholders, including C-level executives
  • Monitor customer health metrics, identify risks, and proactively mitigate churn
  • Lead renewal planning and forecasting, ensuring high retention rates
  • Identify and drive upsell and cross-sell opportunities to support revenue growth
  • Collaborate with Sales, Product, Support, and Professional Services teams for seamless customer experience
  • Act as the voice of the customer, providing feedback to influence product enhancements
  • Drive customer satisfaction initiatives, including NPS and feedback programs


Required Skills & Qualifications:

  • 5–10 years of experience in Customer Success / Account Management / SaaS roles
  • Strong experience in managing enterprise accounts and ARR portfolios
  • Proven ability in customer retention, expansion, and relationship management
  • Experience in conducting EBRs and strategic account planning
  • Familiarity with tools like Salesforce, HubSpot, Planhat, or similar CRM platforms
  • Strong analytical skills with ability to interpret customer data and insights
  • Excellent communication and stakeholder management skills

Preferred Qualifications:

  • Experience working with iPaaS, Integration Platforms, or SaaS products
  • Exposure to Supply Chain / Logistics / EDI / B2B Integration domain
  • Experience handling global customers and cross-functional teams

Key Competencies:

  • Customer-centric mindset
  • Strategic thinking and problem-solving
  • Strong negotiation and influencing skills
  • Ability to manage multiple accounts and priorities


Please write to amit.n@careerxperts.com to get connected!


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