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Head of Operations

Wonderla Holidays Ltd.
Kochi, KL, IN
Full-timeOn-site10 - 15 yrs
4ds ago0 view0 clicked apply
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Job Title: Operations Head

Experience: 10-15 Years

Location: Wonderla Kochi Park


About the Role

We are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires strong leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall environment.


Key Responsibilities

  • Own and manage daily park operations ensuring safety, efficiency, and cost control
  • Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport
  • Drive guest experience excellence across rides, restaurants, and facilities
  • Manage crowd control, emergency handling, and conflict resolution
  • Ensure safety compliance, training, and operational SOP adherence
  • Analyze NPS, guest feedback, and online reviews to improve service ratings
  • Manage VIP, special-needs, and high-value guest interactions
  • Oversee budgets, staffing, scheduling, and performance reviews
  • Coordinate with external partners including security agencies and fleet vendors


Requirements

  • 10–15 years of experience in Operations leadership
  • Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similar
  • Strong expertise in crowd management, safety operations, and service excellence
  • Hands-on experience with NPS and customer feedback systems
  • Excellent leadership, problem-solving, and communication skills
  • Ability to work flexible hours, including weekends and holidays


Qualifications

  • MBA / Any Graduate Degree
  • Preferred: Hospitality, Tourism, Business Administration



Language Proficiency

  • English & Malayalam– Mandatory
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