Customer Service Admin

Job Description

Candidate would be responsible for creating sales quotes/booking Trade orders in SAP ECC/ liaison with internal teams to answer customer queries, and managing other sub-processes. 

Respond to product/service order fulfilment processes, customer service requests such as end-to-end order status management.

Manages and coordinates the end-to-end customer experience (from order to delivery) by applying broad knowledge of customer situations, company processes, financial requirements, and international compliance requirements related to customer sales order and product shipment.
 

Proficiency in using ERP Systems, such as SAP (ECC), to manage and process orders/Quotes and bookings effectively.
 

Candidates should be proficient in English (Verbal and Written) communication skills.

Resolves customer service issues for complex, multi-country or multi-regional accounts.

Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.

Experience of Order Management process & Quote to Cash cycle is a must

Qualifications

Bachelor's or Master's Degree or equivalent.

Post-graduate, certification, and/or license may be required.

 

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service