International Voice (Customer Support)
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Job Description :
Position : Customer Support – International Voice Process
Location : Ambattur, Chennai (Work from Office)
Shift : Night Shift
Weekly Off : Rotational Weekdays
Eligibility:
• Minimum 1 year of experience in an International Voice Process. (Please note that this role is intended for experienced candidates and is not suitable for freshers.)
• Customer /Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.
Key Responsibilities:
• Provide assistance to international customers.
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.
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