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Customer Support Specialist

TechDoQuest
Chennai, TN, IN
Full-timeOn-site
16hrs ago0 view0 clicked apply
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Job Summary

We are hiring enthusiastic and customer-oriented Fresh Graduates for a Domestic Technical Voice Support process. The role involves handling customer queries, providing basic technical assistance, troubleshooting issues, and ensuring a positive customer experience through voice support.

Fluency in Hindi is Mandatory.

Eligibility Criteria

Mandatory Requirements

  • Any Graduate
  • Freshers are welcome to apply
  • Fluent in Hindi (Speak, Read & Write)
  • Basic computer knowledge
  • Good communication and interpersonal skills
  • Customer service mindset
  • Willingness to learn technical troubleshooting and support processes
  • Ability to work from office on a 6-day work week


Key Responsibilities

  • Provide customer support through inbound and outbound voice calls.
  • Understand customer concerns and provide appropriate resolutions.
  • Troubleshoot basic technical issues related to products and services.
  • Ensure First Call Resolution (FCR) wherever possible.
  • Maintain high levels of customer satisfaction.
  • Record and update customer interactions accurately in the system.
  • Escalate complex issues to the concerned support team when required.
  • Follow process guidelines and quality standards.


Required Skills

  • Fluent Hindi communication (Mandatory)
  • Basic computer proficiency
  • Good listening and problem-solving skills
  • Strong customer service orientation
  • Ability to work in a fast-paced environment
  • Positive attitude and willingness to learn


Compensation & Benefits

  • Salary up to ₹2.12 LPA
  • ₹10,000 Retention Bonus after successful completion of 6 months
  • Day Shift (9:00 AM to 6:00 PM)
  • Opportunity to build a career in Technical Support and Customer Service
  • Training and development support


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