Debt Collector

Company Description

Hilltop Stones (Hilltop Granite) is a home improvement destination specializing in high-quality, finely crafted stones, including granite, marble, quartz, semi-precious materials, and porcelain. The company supplies products to wholesalers, retailers, builders, interior designers, contractors, fabricators, and end-users. Hilltop Stones has grown through strong relationships with trusted customers who have supported its vision and expansion. With a passion for design and innovation, the company is focused on becoming the ultimate destination for all stone-related needs.

Role Description

This is a full-time, on-site Debt Collector role based in Bengaluru. The Debt Collector will be responsible for following up with customers on outstanding payments, maintaining accurate records of invoices and collections, and ensuring timely cash collection in line with company policies. The role involves regular communication with clients via phone, email, and in person to resolve payment issues and negotiate repayment plans where necessary. The Debt Collector will coordinate with the finance and sales teams to reconcile accounts, prepare periodic collection reports, and escalate potential risk cases. The individual in this role will also support process improvements related to collections and contribute to a positive, professional customer experience.

Qualifications

* Around 10 years of proven experience in debt collection.

* Strong ability to follow up with customers through phone calls and email.

* Proven track record of successfully collecting outstanding dues.

* Excellent communication and negotiation skills, with the ability to be professional yet firm.

* Ability to draft, schedule, and track professional collection/reminder emails that effectively convert outstanding balances into payments.

* Highly organized approach to managing each account and following it through until the dues are paid in full.

* Should be experienced in maintaining detailed records and consistent follow-ups on outstanding accounts.

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