HCLTech || Immediate Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location

HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location

Work Location: ELCOT Shollingnallur, Chennai

Designation: Sr. Quality Team Leader (US Healthcare)

Experience: 6 - 9 years (Team Handling Experience is a must)

Shift: US Shift Timings

JOB SUMMARY

This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a great customer experience and a cost-effective, high-performing operation.

Roles and Responsibilities

• Manage day-to-day Quality operations and directs the team responsible for Quality control activities
• Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
• Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
• Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
• Establish and maintain effective work procedures
• Review and ensure process follow internal policy requirements and external regulations.
• Coordinate, participate, and/or manage multiple projects assigned by senior management
• Interface and coordinate with various stakeholders
• Mentor the Green/Yellow belt projects and drive continues improvements
• Be a single point of contact for Quality errors and plot action plans to improve performance
• ISO preparations and understanding of ISO requirements for Audit readiness
• Good understanding of Quality principles & QC tools and apply as need arises.

EDUCATION/EXPERIENCE

• Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)
• 3 years of relevant work experience-: Healthcare RCM (BPO) experience will be preferred with good communication.
• 3 years of experience in line audit, of which minimum 2yrs supervising quality auditors (higher years of experience for higher bands)
• Experience in managing customer relationship thru Review calls, reporting and calibration for the portfolio responsible for.

SKILLS AND COMPETENCIES

• Six sigma green belt/Black belt certification to drive continues improvement across all Projects responsible for
• Exceptional leadership skills, including the ability to manage through a shared vision and path to success
• Ability to create, communicate and manage SLA metrics that support operational targets
• Excellent problem-solving skills and ability to use good judgment to make decisions
• Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
• Strong analytical skills and desire to research problems to seek resolution
• 2+yrs of experience in team management, including performance monitoring and mentoring team members.
• Exceptional verbal and written communication skills
• Exceptional customer service abilities to handle difficult customers
• Proficiency in Microsoft Office suite
• Strong time management and organizational skills
• Understanding customer needs and requirements to develop effective quality control processes.

NOTE: We are looking for candidates with prior experience in Healthcare Quality Analysis (AR Denial Management). If you don't have relevant experience in this field, please do not apply.