Lead Network Engineer

Job Description:

Network Engineer / Network Lead (L2+ Managed Services)

Location

Malad / Goregaon, Mumbai

Experience Required

8+ Years

Immediate Joiners Only

Work Mode

Work From Office (5 Days a Week)

About the Role

We are seeking an experienced Network Engineer / Network Lead (L2+) to manage and support enterprise network infrastructure across multi-site environments. The role involves providing advanced network operations support, incident management, troubleshooting, monitoring, change implementation, stakeholder coordination, and governance activities for LAN, WAN, WLAN, Security, SD-WAN, and Cloud connectivity environments.

The ideal candidate should possess strong hands-on expertise in routing, switching, wireless, network security, enterprise troubleshooting, network monitoring, and ITSM-driven service delivery.

Key Responsibilities

Network Operations & Support

• Provide L2/L2+ operational support for Enterprise LAN, WAN, WLAN, Internet, VPN, Firewall, Proxy, Load Balancers, DNS/DHCP, Routing, Switching, and Remote Access environments.
• Manage network incidents from identification through resolution while ensuring SLA compliance.
• Act as an escalation point for Service Desk, NOC, and Operations teams.
• Perform advanced troubleshooting of:
• Routing and Switching issues
• Latency and Packet Loss issues
• Bandwidth congestion
• Link flapping
• Internet and WAN connectivity issues
• Wireless and VPN connectivity issues

Network Configuration & Administration

• Configure and troubleshoot:
• VLANs
• Trunking
• STP/RSTP
• EtherChannel
• Routing Protocols (OSPF, BGP)
• IP Addressing
• DHCP
• DNS
• NAT
• ACLs
• Support MPLS, SD-WAN, Leased Lines, Internet Circuits, Broadband, and Data Center connectivity.

Security & Firewall Management

• Manage and troubleshoot Firewall, VPN, and Security-related connectivity issues.
• Support Firewall rule implementation and validation.
• Troubleshoot:
• IPSec VPN
• SSL VPN
• NAT
• ACLs
• Access Control issues
• Ensure compliance with security policies and organizational standards.

Wireless Infrastructure Support

• Support enterprise Wireless LAN deployments and operations.
• Troubleshoot:
• Access Points
• Wireless Controllers
• WLAN Authentication
• Roaming Issues
• Coverage & Performance Issues
• Coordinate Wi-Fi deployment and site implementation activities.

Monitoring & Performance Management

• Monitor network health using enterprise monitoring tools.
• Analyze:
• Bandwidth utilization
• Interface performance
• Device health
• Availability metrics
• Capacity trends
• Proactively identify performance bottlenecks and recommend improvements.

Change & Incident Management

• Execute network changes following ITIL processes.
• Prepare:
• Method of Procedure (MOP)
• Risk Assessment
• Rollback Plans
• Validation Reports
• Participate in major incident management and post-incident reviews.
• Perform RCA (Root Cause Analysis) for recurring incidents.

Documentation & Governance

• Maintain:
• Network Diagrams
• IP Address Records
• Device Inventory
• SOPs
• Troubleshooting Guides
• Configuration Backups
• Prepare operational reports and management dashboards.
• Participate in service review and governance meetings.

Technical Requirements

Networking Technologies

• Strong understanding of:
• TCP/IP
• VLAN
• STP / RSTP
• OSPF
• BGP
• QoS
• DHCP
• DNS
• NAT
• ACL
• SNMP
• Syslog
• VPN Technologies

Routing & Switching

• Hands-on experience with enterprise routing and switching environments.
• Strong troubleshooting skills in LAN/WAN technologies.

Wireless Technologies

• Experience managing enterprise WLAN solutions.
• Understanding of wireless authentication and controller-based environments.

Security Technologies

• Experience with:
• Fortinet
• Palo Alto
• Check Point
• Cisco Security Solutions
• Zscaler

Monitoring & Management Tools

• Hands-on experience with:
• SolarWinds
• PRTG
• Zabbix
• Network Monitoring Platforms
• Configuration Backup Tools

Load Balancing & SD-WAN (Preferred)

• Experience with:
• F5 Load Balancers
• SD-WAN Solutions
• Cloud Connectivity

Required Skills

• Strong troubleshooting and analytical skills.
• Excellent incident and problem management capabilities.
• Experience in stakeholder and vendor coordination.
• Ability to work independently in high-pressure environments.
• Excellent communication and documentation skills.
• Knowledge of ITIL processes and service management best practices.
• Ability to handle multiple tasks and priorities simultaneously.

Preferred Experience

• Multi-site enterprise network support.
• Data Center and Cloud connectivity management.
• ISP and Carrier coordination.
• Network transformation and migration projects.
• Managed Services environment experience.
• Service Delivery and Operations Governance exposure.

Educational Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
• Relevant certifications such as:
• CCNA / CCNP
• Fortinet NSE
• Palo Alto Certifications
• Aruba Certifications
• ITIL Foundation (Preferred)