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Associate Implementation Manager

prismforce
Bengaluru, KA, IN
Full-time4 - 7 yrs
3ds ago0 view0 clicked apply
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About Prismforce
Prismforce is a Vertical SaaS company revolutionizing the Talent Supply Chain for global Technology, R&D/Engineering, and IT Services companies. Our AI-powered product suite enhances business performance by enabling operational flexibility, accelerating decision-making, and boosting profitability.
About the Role
We're looking for a senior implementation professional who thrives at the intersection of technology, consulting, and client success. You will own the end-to-end implementation lifecycle for enterprise clients, lead solutioning conversations, and set the gold standard for how Prismforce gets deployed at scale.
This is not a back-office configuration role. You will be the face of Prismforce during onboarding — running demos, driving requirements, and building long-term client relationships.
Responsibilities
Client Engagement & Solutioning
  • Lead discovery and demo calls with new and existing clients across all stakeholder levels
  • Own presales solutioning — translate client business problems into Prismforce product solutions
  • Set and manage client expectations within contractual agreements
  • Build strong relationships with client stakeholders, becoming their trusted advisor
Implementation & Delivery
  • Drive full lifecycle implementations — requirements, design, build, testing, deployment
  • Define business requirements and conduct fit-gap analysis against Prismforce's product suite
  • Establish and champion best-in-class onboarding practices across all client engagements
  • Oversee product configuration including imports, templates, and workflows
  • Manage multiple client implementations simultaneously with high quality and on-time delivery
Technical Solutioning
  • Design and deliver integrations for client business use cases
  • Strong working knowledge of APIs, webhooks, and system integrations
  • Troubleshoot production issues and provide post-go-live support
  • Analyze existing client systems and design optimal solutions using Prismforce
Process & Documentation
  • Use project management tools (JIRA, Asana, or equivalent) to track and report implementation progress
  • Prepare technical documentation throughout the project lifecycle
  • Gain client sign-off at all critical project milestones
Requirements
  • BE/B.Tech in Computer Science or related field
  • 4–5 years of experience in client-facing SaaS or HCM implementation roles
  • Proven experience leading large-scale enterprise implementations end-to-end
  • Hands-on experience with HCM platforms — Workday, SuccessFactors, Darwinbox, Oracle, or similar
  • Strong understanding of APIs, webhooks, and integration patterns
  • Proficient with project management tools (JIRA, Asana, Monday, or equivalent)
  • Excellent communication skills — can hold a room in a demo or a boardroom
  • Strong consulting and analytical skills — fit-gap analysis, process design, requirements gathering
  • Actively uses AI tools in day-to-day work — whether agents, automation, or productivity tools
  • Self-driven, proactive, and comfortable with ambiguity
  • Willingness to travel for client engagements

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