SPE-Policy Servicing

Job Summary

Serve as a policy servicing specialist within a global organization handling end to end support for property and casualty insurance processes using MS Office tools in a night shift work from office model ensuring accurate policy updates timely documentation and consistent service quality that supports customer satisfaction and operational excellence across multiple stakeholders.

Responsibilities

• Process policy servicing requests for property and casualty insurance with high accuracy and timely completion using MS Office applications in a structured night shift environment.
• Maintain and update policy records in line with defined business rules by leveraging spreadsheets and documents to ensure data integrity and compliance.
• Review endorsement requests and policy changes by validating inputs against guidelines to minimize errors and reduce rework for downstream teams.
• Prepare standardized policy documentation and reports using word processing and presentation tools to support audits and internal reviews.
• Coordinate with internal operations and support teams through clear email communication to clarify missing information and resolve policy discrepancies.
• Track daily work items in logs or trackers created in spreadsheets to provide clear visibility into throughput productivity and pending tasks.
• Analyze recurring policy servicing issues using basic data analysis in spreadsheets to identify trends and recommend process enhancements that benefit the organization and its customers.
• Adhere to service level agreements and quality benchmarks by closely following standard operating procedures and checklists for every transaction.
• Respond to internal queries related to policy servicing with concise and professional communication that supports smooth collaboration across functions.
• Document process updates and reference guides in an organized manner so that peers can easily follow the latest instructions and improve team consistency.
• Support knowledge sharing within the team by contributing to best practice documents and helping new team members understand day to day servicing activities.
• Apply domain understanding of property and casualty insurance where applicable to interpret coverage details and ensure correct reflection in servicing outputs.
• Comply with information security and regulatory requirements by strictly following access controls and data handling protocols in all MS Office artifacts.
• Adapt to dynamic work volumes and shifting priorities in night shift by organizing individual work queues to maintain steady output and reliability.
• Participate in performance review discussions with supervisors by providing accurate metrics and examples of completed work to support continuous improvement.

Qualifications

• Meet the experience requirement by bringing between three and five years of hands on exposure to policy servicing or similar back office operations in a structured corporate environment.
• Demonstrate strong proficiency in MS Office including spreadsheets documents and presentations using functions formatting and templates to manage high volume policy data and reports efficiently.
• Exhibit clear written and verbal communication skills to interpret instructions document outcomes and collaborate with cross functional stakeholders in a professional manner.
• Apply conceptual understanding of property and casualty insurance products such as policy terms coverages and endorsements where previously gained to enhance servicing quality.
• Show readiness to work from office in a dedicated night shift schedule while maintaining consistent attendance punctuality and focus during core hours.
• Display strong attention to detail and ability to follow standardized procedures so that policy updates documentation and reports are completed with minimal errors.
• Utilize problem solving abilities to investigate discrepancies in policy details identify root causes and suggest practical corrections aligned with business rules.

Certifications Required

Preferred certifications include MS Office Specialist or equivalent productivity tool certification relevant to policy servicing operations.