Oracle Cloud GL (General Ledger) — Application Support Consultant

Job Title: Oracle Cloud GL (General Ledger) — Application Support Consultant

Job Type: Contract with Mumba Technology

Location: Hyderabad and Gurgaon (Hybrid)

Contract Duration: 6–12 Months (extendable based on performance and engagement needs)

About the Role

We are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities

 Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs

 Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues

 Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation

 Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close

 Handle intercompany transactions, elimination entries, and cross-ledger balancing issues

 Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes / configuration changes

 Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues

 Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes

 Work closely with subledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL

 Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes

 Maintain and update support documentation, SOPs, and knowledge base articles

 Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need

 Provide end-user support, training, and query resolution related to GL processes

 Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends

 Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)

Required Skills & Qualifications

 3–10 years of experience in Oracle applications, with at least 4–5 years dedicated to Oracle Cloud GL support/operations

 Strong hands-on experience in a production support environment

 Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets

 Practical experience with allocations, revaluation, translation, and consolidation processes

 Experience handling period-close cycle issues and providing close-window support

 Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses

 Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues

 Familiarity with FBDI templates and resolving failed import/interface issues

 Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS)

 Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations

 Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy)

 Strong analytical and troubleshooting skills with the ability to prioritize under pressure Preferred/Good to Have

 Oracle Cloud Financials (GL) certification

 Prior experience in AMS/support engagements (as opposed to only implementation projects)

 Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3)

 Basic understanding of SQL for data validation/debugging (not mandatory)

Soft Skills

 Strong ownership mindset with a sense of urgency during close periods

 Good client communication and ticket documentation skills

 Ability to work independently and manage multiple tickets/priorities simultaneously

 Team player with willingness to support on-call/rotational schedules

Note: This position offers only salary; there is no PF scheme, healthcare, or other benefits.