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Service Delivery Manager

Zensar Technologies
Pune, MH, IN
Full-time8+ yrs
1d ago0 view0 clicked apply
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Hiring: Infrastructure Service Delivery Manager (Hands On Infrastructure Operations)


We are looking for a Hands On Infrastructure Service Delivery Manager who is passionate about managing enterprise infrastructure operations and not just governance/reporting. This role requires someone who has grown through Infrastructure Operations and can lead teams while understanding the technology landscape across multiple towers.


Responsibilities

  • Own end-to-end Infrastructure Operations and Managed Services delivery.
  • Manage Infrastructure Towers including: Windows & Linux Servers
  • Azure / AWS Cloud
  • Network Operations
  • Active Directory & Identity Management
  • Backup & Storage
  • Security Operations
  • End User Computing / Service Desk
  • Drive Incident, Problem, Change, and Service Request Management.
  • Ensure SLA, KPI, and Customer Satisfaction targets are consistently achieved.
  • Lead Major Incident Management and customer escalations.
  • Conduct Weekly, Monthly, and Quarterly Service Governance Reviews.
  • Drive automation, process improvement, and operational excellence initiatives.
  • Manage transition-to-operation activities for new projects and services.
  • Lead infrastructure teams, resource planning, performance management, and skill development.
  • Ensure compliance with audit, security, and regulatory requirements.
  • Manage third-party vendors and hosted Data Center operations.


Required Experience

  • 8+ years of overall experience.
  • Minimum 4+ years in Infrastructure Service Delivery / Infrastructure Operations Management.
  • Strong experience managing enterprise Managed Services engagements.
  • Hands-on understanding of: Windows / Linux Administration
  • VMware / Virtualization
  • Networking
  • Storage & Backup
  • Active Directory
  • Cloud Platforms (Azure/AWS)
  • Service Desk / EUC Operations
  • Experience handling customer-facing delivery and executive governance.
  • Strong knowledge of ITIL processes.
  • Experience managing L1/L2/L3 support teams.
  • Exposure to infrastructure transformation, cloud migration, and automation initiatives.


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