Tata Consultancy Services
Tata Consultancy Services

SAP CUSTOMER SERVICE / PLANT MAINTENANCE

Tata Consultancy Services
Pune, MH, IN
Full-timeOn-site10+ yrs
1d ago0 view0 clicked apply
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TCS VIRTUAL DRIVE FOR THE BELOW SKILL:-


SKILL : SAP CUSTOMER SERVICE / PLANT MAINTENANCE


LOCATION: PUNE


EXP: 10 + RELEVANT EXPERIENCE



**Eligibility Criteria:**

- Minimum 15 years of regular education (10th + 12th + 3 years graduation)

- BE/B.Tech/MCA/M.Sc/MS with a minimum of 5 years of relevant IT experience post-qualification

- B.Sc/BCA Graduates with a minimum of 4.5 years of relevant IT experience post-qualification

- Only full-time courses will be considered.


JD

SAP CS/PM Consultant with strong expertise in Customer Service and Plant Maintenance processes. The candidate will be responsible for implementing, configuring, supporting, and optimizing SAP CS and PM solutions in ECC and S/4HANA environments. The role requires deep understanding of service management, maintenance operations, asset management, and integration with cross-functional SAP modules.

Key Responsibilities

  • Configure and support SAP Customer Service (CS) and Plant Maintenance (PM) modules.
  • Gather business requirements and translate them into SAP CS/PM solutions.
  • Configure Service Notifications, Service Orders, Service Contracts, Warranties, Depot Repair, and Field Service processes.
  • Configure maintenance processes including Preventive, Corrective, Breakdown, Predictive, Calibration, and Refurbishment Maintenance.
  • Manage Functional Locations, Equipment Masters, Task Lists, Maintenance Plans, and Work Orders.
  • Support notification, work order planning, scheduling, execution, and settlement processes.
  • Participate in end-to-end implementations, rollouts, upgrades, and support projects.
  • Work with business stakeholders to design and improve service and maintenance processes.
  • Create functional specifications and coordinate with ABAP teams for developments and enhancements.
  • Conduct system testing, UAT, training, and go-live support activities.
  • Support data migration, cutover, and post-production stabilization.
  • Troubleshoot and resolve application issues related to CS and PM modules.
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