Automation Engineer II

Job Description Job Purpose ICE Mortgage Technology (IMT) is the leading provider for the mortgage finance industry. ICE Mortgage Technology provides best-in-class servicing solutions to help manage all aspects of loan servicing - from loan boarding to default. Transform your performance with automation and insights and enhance customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently. We're looking for motivated, result-oriented people to join our team. We are looking for an individual to be service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills, be able to work autonomously on projects combined with a range of technical skills and knowledge. Responsibilities Building and maintaining tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors Actively troubleshoot any issues that arise during testing and production Update existing processes and design new processes as needed to optimize performance Work with the customers to understand their infrastructure automation solution requirements Understanding customer requirements and project KPIs Actively participate in or own continuous improvement projects driven by automation Any other activities as directed by management Work closely with the other team members to improve existing projects Create quality measurements to track improvement in projects Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment Participate in an on-call rotation Knowledge and Experience 3+ years functional experience working as a DevOps Engineer Prior experience with software development, infrastructure development, or development and operations Strong experience with Microsoft Windows Server and Linux Administration Experience with scripting languages such as Python or PowerShell Experience in architecting an automation framework Proficiency in Configuration Management, CI, and automation tools such as – Rundeck, Jenkins, Chef, Puppet, Ansible or similar Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira) Experience with git, git repo services (BitBucket, GitHub), and branching strategies Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty) Experience with infrastructure as code (Terraform, CloudFormation) Experience with automation of business continuity/disaster recovery Knowledge of and exposure to container technology (OpenShift) and orchestration is a plus Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman) Excellent problem-solving and troubleshooting skills Process-oriented with great documentation skills (Confluence) Experience with data structures/formats such as XML, JSON, YAML, and HCL