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Oracle Apex Support Engineer

TRUGlobal
Bengaluru, KA, IN
Full-timeOn-site2+ yrs
1d ago0 view0 clicked apply
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Job Title: Junior Oracle APEX Application Support Engineer

Experience: 2 Years

Location: Offshore

Employment Type: Full-time


Job Summary


Junior Oracle APEX Application Support Engineer to provide day-to-day support for Oracle APEX applications. The role involves monitoring application performance, resolving user issues, troubleshooting database-related problems, and supporting production environments. The ideal candidate should have basic knowledge of Oracle Database, SQL, PL/SQL, and Oracle APEX. Typical APEX support roles emphasize incident resolution, SQL/PLSQL troubleshooting, documentation, and SLA-driven production support.


Key Responsibilities


  • Provide Level 1/Level 2 support for Oracle APEX applications.
  • Monitor production applications and resolve incidents within SLA.
  • Troubleshoot application, database, and user access issues.
  • Analyze SQL and PL/SQL code to identify and fix issues.
  • Assist in application deployments and post-release validation.
  • Create and manage incident tickets using ServiceNow, Jira, or similar tools.
  • Perform root cause analysis (RCA) for recurring issues.
  • Monitor application logs and database performance.
  • Support data fixes and minor application enhancements.
  • Work with development teams to resolve defects.
  • Prepare user documentation and knowledge base articles.
  • Participate in application testing and user acceptance testing (UAT). These responsibilities are commonly expected in Oracle APEX support roles.


Required Skills


  • Basic knowledge of Oracle APEX.
  • Strong SQL and PL/SQL fundamentals.
  • Understanding of Oracle Database concepts.
  • Knowledge of HTML, CSS, and JavaScript (basic).
  • Familiarity with Oracle Forms/Reports is an advantage.
  • Basic understanding of REST APIs and JSON.
  • Experience with Git or other version control tools is a plus.
  • Knowledge of Linux/Unix commands is desirable.
  • Understanding of production support and incident management.
  • Good analytical and problem-solving skills.


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