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Revenue Operations Analyst

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Chennai, Tamil Nadu, India
Full-timeOn-site1 - 3 yrs
3ds ago1 view0 clicked apply
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Revenue Operations Analyst
Experience: 1-3 years
Location: Chennai & Work from Office

Role summary:
You'll own SurveySparrow's revenue data from end to end: attribution, lead routing, MRR reporting, compensation data and CRM health. You'll also build the automation that keeps it accurate and fast. This is a builder role, not a reporting seat. Success means leadership trusts the numbers, reps act on leads sooner, and every system you own is documented.

Key Responsibilities,

1. Revenue reporting and SaaS metrics
  • Run the monthly MRR bridge (new, expansion, contraction, churn) and reconcile CRM deals against billing
  • Report ARR/MRR, NRR, GRR, LTV and cohort retention reporting for leadership
  • Help in increasing operational efficiency leveraging our current data system
2. Lead routing and rep enablement
  • Design and run lead routing and assignment (CRM workflows, n8n/zapier)
  • Support Sales, Post sales & Marketing across inbound & expansion motions
  • Maintain the ROE for Sales, CS and Partners
3. Compensation, quota and ICP
  • Support quota setting and track attainment by rep and team
  • Validate commission data with Finance each cycle
  • Own the feedback loop on ICP vs Market definition

4. CRM, data quality and GTM stack
  • Administer CRM: properties, workflows, associations, permissions
  • Run deduplication, company–domain matching and data governance rules
  • Integrate CRM with billing, product and CS tools via APIs and webhooks
  • Build AI-assisted automations (LLM agents, MCP connectors) that remove manual work
Required Qualifications

Experience & Education
  • 1-3 years progressive experience in Revenue Operations, Sales Operations, Business Operations, Data Analysis, or related analytical roles
  • Bachelor's degree in Business, Engineering, Economics, Finance, Mathematics, Data Science, or quantitative field
  • SaaS/Technology industry experience strongly preferred
  • Startup to scale-up environment experience valued
Technical Skills & Certifications
  • CRM expertise: Advanced workflows, reporting, and automation
  • Business Intelligence tools: Power BI, Tableau, Looker with dashboard creation and DAX experience
  • Data analysis proficiency: Advanced Excel/Google Sheets, SQL (intermediate to advanced level)
  • Statistical analysis and predictive modeling for revenue forecasting and churn prediction
  • AI tools and techniques proficiency with experience utilizing LLMs for business problem-solving

Nice to have

  • n8n, Zapier or Make for cross-tool automation
  • Google Apps Script or Java script
Core Skills & Mindset
  • Strong analytical and problem-solving abilities with attention to detail and accuracy
  • Excellent communication and presentation skills for C-level executive reporting
  • Cross-functional collaboration expertise working effectively across Sales, Marketing, CS, and Finance
  • Adaptability in fast-paced environment with strong work ethic and ownership mindset
  • Proactive, solution-oriented approach to complex business challenges
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