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Team Lead - Hyderabad

Blitz
Hyderabad, TS, IN
Full-time2+ yrs
16hrs ago0 view0 clicked apply
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ABOUT US


Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth with the latest consumer behavior trends in the eCommerce industry by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their conversions & increasing retention by 2x by providing best in class experience.


KEY RESPONSIBILITIES

  • Roster Planning & execution for delivery executives based on the order trend at the hub.
  • Monitor the delivery executives' performance, identify low performers & help them to improve their performance through PIP.
  • Planning and executing timely dispatches of shipments based on geographical/cluster knowledge.
  • Facilitate new hire onboarding, including conducting orientations and training sessions.
  • Build and maintain relationships with staffing agencies, job boards, and other recruitment sources.
  • Provide real-time support to delivery executives to maintain the best customer experience.


BASIC QUALIFICATIONS

  • 2+ years of experiences in logistics industry.
  • Strong management skills & Local geography knowledge.
  • Strong knowledge of last-mile delivery operations, including delivery executive and driver roles.
  • Excellent communication and interpersonal skills.


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