Assistant Manager - Logistics

Job Summary

Key Responsibilities

1. Logistics Operations

• Plan and execute daily dispatch operations in line with order priorities and timelines.
• Coordinate with transporters, courier partners, and aggregators for smooth shipment flow.
• Ensure on-time delivery and proactively manage delays or exceptions.
• Monitor inbound and outbound logistics activities.
• Optimize routes and freight costs for operational efficiency.
• Handle escalations related to shipment delays, damages, or losses.
• Ensure accurate and compliant documentation (Invoice, Packing Slip, E-way Bill, etc.).

2. Warehouse Coordination

• Work closely with the warehouse team for order processing, packing, and dispatch readiness.
• Ensure inventory accuracy and real-time stock movement tracking.
• Monitor loading/unloading operations and manpower productivity.
• Maintain FIFO and inventory discipline across operations.

3. MIS & Reporting (Core Responsibility)

• Own and prepare daily, weekly, and monthly MIS reports for logistics performance.
• Track and analyze key KPIs such as dispatch TAT, delivery performance, RTO %, and cost per shipment.
• Maintain accurate shipment and logistics data in Excel/ERP systems.
• Build dashboards and reports using advanced Excel (Pivot Tables, VLOOKUP, formulas).
• Identify trends, gaps, and actionable insights from data.
• Share structured reports with management for decision-making and strategic planning.

4. Process Improvement & Cost Optimization

• Identify operational bottlenecks and implement process improvements.
• Drive cost-saving initiatives across transportation and handling.
• Standardize SOPs and ensure adherence across teams.
• Continuously improve service levels and operational efficiency.

Required Skills

• Strong understanding of logistics and supply chain operations
• Advanced MS Excel skills (Pivot Tables, VLOOKUP, basic data analysis)
• Experience in MIS reporting and performance tracking
• Strong coordination and communication skills
• Problem-solving mindset with analytical thinking
• Ability to work in a fast-paced, high-pressure environment

Qualification & Experience

• Graduate / Post Graduate (Supply Chain / Logistics preferred)
• 2–5 years of experience in logistics operations with MIS exposure

Preferred Profile

• Experience in e-commerce or high-volume warehouse operations
• Familiarity with ERP systems
• Exposure to courier aggregators and multi-carrier shipping

Key Performance Indicators (KPIs)

• On-time Dispatch & Delivery (%)
• Logistics Cost Optimization
• MIS Accuracy & Timeliness
• Return / RTO Reduction
• Process Efficiency & Improvement Initiatives

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