T
T

L3 Technical Support Engineer

Tech Mahindra
Hyderabad, TS, IN
Full-timeOn-site4 - 6 yrs
15hrs ago0 view0 clicked apply
Build, Review & Tailor Your Resume with AI (Create an ATS-friendly resume, improve it, and tailor it for this job instantly.)

Services Engineer (Tier 3) | Microsoft Advertising Support

Location: Hyderabad

Experience: 4 to 6 Years


About the Role

We are looking for a Services Engineer (Tier 3) with strong technical support and troubleshooting experience. The ideal candidate will have experience investigating complex product issues, writing SQL queries, working with APIs, and analysing technical data to identify root causes and provide resolutions.

Experience in digital advertising, ad-tech platforms, or large-scale web-based products is highly preferred.


Key Skills

  • Strong understanding of HTTP and web technologies
  • Advanced SQL querying and data analysis
  • Basic to intermediate understanding of APIs (REST/SOAP)
  • Technical troubleshooting and root cause analysis
  • Data analysis using Excel and Power BI
  • Customer issue investigation and escalation management


Responsibilities

  • Provide Tier 3 technical support for the Microsoft Advertising platform.
  • Investigate and resolve complex product and platform issues.
  • Troubleshoot problems using SQL queries, logs, APIs, and internal support tools.
  • Analyse data to identify root causes and recommend solutions.
  • Partner with engineering teams to drive issue resolution and bug fixes.
  • Track and manage escalations while meeting SLA requirements.
  • Communicate technical findings to both technical and non-technical stakeholders.
  • Create and maintain troubleshooting documentation and knowledge base articles.
  • Review website implementations and assist with setup-related investigations.
  • Identify recurring issues and recommend platform improvements.


Preferred Background

  • 4 to 6 years of experience in L3/Tier 3 Technical Support, Product Support, Application Support, or Production Support.
  • Experience supporting SaaS, AdTech, Digital Advertising, Web Applications, or Enterprise Products.
  • Strong hands-on experience with SQL.
  • Experience working with REST or SOAP APIs.
  • Familiarity with troubleshooting web application issues.
  • Exposure to Power BI, Azure tools, Databricks, Cosmos, or similar platforms is an advantage.


RESUME BUILDER

Build Your Resume for Free in Minutes

Create ATS-friendly resumes with modern templates and AI-powered suggestions.

ATS Friendly
Rohan SharmaMarketing Manager

Professional Summary

Experience

ATS Friendly
RESUME REVIEW

Get Your Resume
Reviewed for Free

Discover missing skills, ATS issues, and get personalized suggestions to improve your chances.

Secure
92%
ATS Score
Review SummaryGood keywordsWell-structuredAdd metrics
Improve your score with the suggestions.
RESUME TAILORING

Tailor Your Resume for This Job

Match your resume to this job's requirements in one click.

96%Match