Medical Records Manager

Key Responsibilities:

• Manage the complete medical record documentation process, from patient

consultation through treatment and follow-ups.

• Ensure accurate and timely documentation of consultations, diagnosis, treatment

plans, prescriptions, procedures, and follow-up notes.

• Review patient records for completeness, accuracy, and documentation quality and

identify gaps for timely closure.

• Coordinate with Dermatologists, Case Managers, Nurses, and Clinical/Operations

teams for pending or incomplete documentation.

• Maintain proper filing, indexing, retrieval, and archival of patient records, including

digital records.

• Conduct periodic medical record audits and ensure adherence to internal SOPs,

confidentiality, and applicable healthcare documentation standards.

• Maintain MIS and reports on record completion, pending documentation, audit findings,

and documentation errors.

• Develop and improve MRD SOPs, checklists, workflows, and quality standards.

• Lead, train, and monitor the MRD/documentation team, wherever applicable.

• Ensure strict confidentiality and security of patient information.

Required Skills

• Strong understanding of medical terminology and clinical documentation.

• Excellent attention to detail and record-management skills.

• Strong coordination and communication skills.

• Ability to manage high-volume documentation with accuracy and timelines.

• Proficiency in MS Office/Google Workspace and preferably EMR/Healthcare

Management Systems.

• Strong ownership, process orientation, and problem-solving ability.

Preferred Experience

Experience in dermatology, cosmetology, aesthetic medicine, hair restoration, hospitals, or

clinical operations will be an advantage.

Detail-oriented, organized, proactive, patient-centric, and comfortable working in a fast-paced

healthcare environment.