M
M

IT Support Associate

Metayb Private Limited
Chennai, TN, IN
Full-time1 - 2 yrs
2ds ago1 view1 clicked apply
Build, Review & Tailor Your Resume with AI (Create an ATS-friendly resume, improve it, and tailor it for this job instantly.)
Company Overview:
Metayb is a digital transformation company on a mission to transform seamlessly by empowering organisations to navigate the vast landscape of the digital-first era. Within just three year of inception, we have grown into a close-knit family of 500+ employees, each possessing rich field expertise. Metayb focuses on fostering seamless customer experiences, enhancing operational efficiency & deriving actionable insights. By harnessing the power of emerging tech Metayb aims to be the unparalleled choice for global customers, delivering strategic goals effectively within a digital first ecosystem of value creation. Our key areas of expertise lie in Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Dashboarding, Visualization, Finance and Supply Chain services. We strongly aspire to venture into IOT, AI/ML & Virtual Reality. Metayb endeavours to be best-in class across digital solutions, infrastructure, and product engineering.

Job Summary
We are looking for a motivated IT Support Associate to provide day-to-day technical assistance to employees and support the organization's IT infrastructure. The role involves troubleshooting hardware, software, network, and user-access issues while maintaining proper IT documentation and asset records.

Key Responsibilities
  • Provide first-level support for laptops, desktops, printers, applications, and peripherals.
  • Troubleshoot basic LAN, Wi-Fi, VPN, Internet, DNS, and DHCP issues.
  • Install, configure, and maintain operating systems and approved software.
  • Support user onboarding/offboarding, account setup, and IT equipment allocation.
  • Manage and update IT support tickets and ensure timely resolution.
  • Maintain accurate IT asset inventory and documentation.
  • Assist with network devices, Microsoft 365, IP phones, CCTV, attendance systems, and other IT infrastructure.
  • Escalate complex issues to senior IT personnel or vendors.
  • Follow IT policies, SOPs, security practices, and support procedures.
Skills Required
  • Good knowledge of Windows 10/11 and computer hardware.
  • Basic understanding of networking, TCP/IP, DNS, DHCP, LAN/Wi-Fi, and VPN.
  • Basic knowledge of Microsoft 365.
  • Troubleshooting and problem-solving skills.
  • Good communication and customer service skills.
  • Good documentation and organizational skills.
Disclaimer: The job title mentioned in this description is generic and intended for broad categorization purposes. The final designation will be determined based on the candidate’s performance during the interview process, relevant experience, and alignment with the organizational hierarchy.

RESUME BUILDER

Build Your Resume for Free in Minutes

Create ATS-friendly resumes with modern templates and AI-powered suggestions.

ATS Friendly
Rohan SharmaMarketing Manager

Professional Summary

Experience

ATS Friendly
RESUME REVIEW

Get Your Resume
Reviewed for Free

Discover missing skills, ATS issues, and get personalized suggestions to improve your chances.

Secure
92%
ATS Score
Review SummaryGood keywordsWell-structuredAdd metrics
Improve your score with the suggestions.
RESUME TAILORING

Tailor Your Resume for This Job

Match your resume to this job's requirements in one click.

96%Match