Compliance Rep II

The Opportunity

DAT is looking for a Compliance Representative to join our Network Governance Team in
Bangalore, India

You’ll bring your compliance experience and strong customer service skills to a next-generation
SaaS technology company that has been at the leading edge of innovation in transportation
supply chain logistics for 43 years.

Candidate Profile

● Organized and detail-oriented, with strong communication skills.
● Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge.
● Consistently produces high-quality work, while maintaining excellent documentation.
● Advanced customer service skills and a passion for helping customers.
● Skilled at handling difficult situations and potentially upset customers

What You’ll Do

● Handle inbound compliance related calls and emails.
● Review requests for service for new and existing accounts.
● Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not.
● Monitor credit reviews on new and existing accounts.
● Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.
● Verify and validate broker and carrier authority.
● Facilitate disagreements between customers. Act as a liaison in and effort to resolve disputes and collect funds on behalf of carriers.
● Maintain complete customer records, accurately update changes to customer records.
● Own the “Customer Experience,” by professionalism, initiative and follow through.
● Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.
● Share potential sales opportunities with DAT Sales.
● Provide backup support to other Product Support teams by taking inbound calls, emails and chats.

The Skills and Experience You’ll Bring

●2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties.
● Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired.
● A high degree of accuracy and attention to detail is essential.

● Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.
● Excellent customer service and communication skills, in person, by phone, and email.
● A team player with a positive attitude.
● Reliability, punctuality, and a professional appearance.
● Bachelor’s degree in relevant field.